Privacy Policy

VHelp is committed to protecting your privacy and safeguarding your personal data. This Privacy Policy describes how we collect, use, store, disclose, and protect your information when you access or use our website, mobile application, or any services provided by us (collectively, the “Platform”). By accessing or using the Platform, you agree to the terms outlined in this Privacy Policy. If you do not agree, you are advised to discontinue use of our services immediately.

1. Contact Information & Grievance Redressal

In compliance with the Information Technology Act, 2000, and its applicable rules, any grievances or concerns relating to your personal data may be addressed to our Grievance Officer. Any complaints regarding the processing of personal information will be acknowledged and resolved within one month from the date of receipt.

2. Information We Collect

We collect different types of information depending on your interaction with the platform. When you provide information directly, we may collect your full name, mobile number, email address, residential or business address, date of birth, and any identity verification documents. We may also collect login credentials, profile pictures, payment details through secure payment gateways, and precise location data when required to deliver services.

When you use the Platform, we may automatically collect information such as your IP address, browser type and version, device details, referring website or source, session duration, navigation behavior, and other technical usage data. This information helps us enhance the functionality and user experience of the Platform.

Additionally, if you use third-party services such as Facebook or Google to log into the Platform, we may collect public profile data associated with your account, including your name, profile image, contact information, and other data made available by the social media platform, subject to your privacy settings on that platform.

3. Use of Information

We use your information to operate, maintain, and improve our services. This includes enabling account creation, managing service requests, processing transactions, verifying identities, and conducting background checks. We also use the information to communicate with you regarding service updates, booking confirmations, account activity, promotional content, or changes to our terms and conditions. Your data may be used to resolve disputes, investigate complaints, or prevent unauthorized activity.

Information collected may be used to personalize your experience and ensure the platform is secure and compliant with all relevant regulations. Where consent has been provided, we may send you marketing or promotional communications via email, SMS, or other electronic means, which you may opt out of at any time.

4. Background Checks

For service providers, we conduct background verification to ensure the trustworthiness and safety of users. During this process, we may collect and share information such as your name, address, mobile number, government-issued IDs, employment and educational history, and other personal data with authorized third-party verification agencies (“Verifiers”). These Verifiers may store your data on secure digital platforms, accessible to VHelp and its affiliates for review, updates, and continued verification.

By becoming a service provider, you expressly consent to this data sharing and verification process. If you wish to modify or delete your digital profile stored with the Verifier, you may contact them through details provided by us. VHelp reserves the right to act based on the outcome of such background verification processes, including deactivation of your account if necessary.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve user experience, ensure platform functionality, and analyze traffic. A cookie is a small data file stored on your device that helps us recognize you on subsequent visits. We may use session cookies, which are deleted when you close your browser, and persistent cookies, which remain stored on your device until deleted or expired.

Cookies help us understand user behaviour, store preferences, keep sessions active, and track booking activity. We also use tools like Google Analytics to analyze site traffic and usage trends. Information collected via these tools is used solely for analytical purposes and is not linked to personally identifiable data. You may control or delete cookies via your browser settings; however, some features of the Platform may not function optimally without them. For more details on Google’s privacy policy, visit https://www.google.com/policies/privacy.